CONDITIONS

PRICES
 
All prices on our website are stated in NOK including VAT.
We make every effort to ensure the prices are correct. If for any reason either the price displayed on www.treasurebox.no is wrong or the item is out of stock we will notify you. You will then be given the option of awaiting the arrival of the next shipment (we will advise you of a delivery date if possible) or having a full refund.
Should a product be reduced in price after you have placed an order, we are unable to reimburse the difference.
 
ORDERING AND PAYMENT
 
When you place an order at www.treasurebox.no you agree to enter into an agreement with us. Once your order has been received, we will send you a receipt by email confirming your order.
Immediately after the financial transaction payment has taken place your order begins to be processed and it will not be possible to cancel your order. An email will be sent to notify you that your order has shipped with a tracking link to trace your order.

If you have a gift card or discount code from us you can not combine several discount or other codes in the discount code field in the shopping cart. If you have two different codes, you cannot use both on the same order in the webshop.

There are occasions where we need to close the shop for maintenance and you can only make purchases when the shop is open and available. 

When ordering items from outside of Norway:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. 

International shipping costs are based on a combination of the following: 

  • Weight and dimensions of package.

  • Method of shipment.

  • The location we are shipping to.

Costs can be considerably higher for international destinations.
Please check with your country's customs office to determine what these additional costs will be.  

 

SHIPMENT AND DELIVERY
 
We offer free shipping on all standard orders above 500 -, NOK in Norway.
 
Orders submitted before 12 am are usually shipped on the same day.
 
Orders placed later are dispatched on the following day. The standard delivery orders should be delivered within 2 to 5 days. This applies only to business days, which are Monday to Friday excluding Norwegian public holidays. Some packages will bee delivered directly to your mailbox and some wil be delivered to you nearest postoffice depending on size, weight and content.
 
We also offer you to come and pick up you order for free at our showroom in Oslo once a week at Thursdays between 10 am to 6 am. Please choose "pick up" when you're ordering and we will give you a notice when your order is ready for pick up. If you want to pick up the order outside opening hours please contact us and we will try to schedule a time with you. Special-orders are outside of our standard delivery.

 

DELIVERY PROBLEMS

If a product or package arrives damaged, please call us or send us an email. The product will be replaced at no additional charge as soon as possible. 

 

EXCHANGES AND RETURNS  

If you are not completely satisfied with your product for any reason, we will offer you a full refund within 14 days of purchase. If you want to exchange your order you have to   return your product back to us within 14 days and fill out our refund and exchange form.  

Please ensure that the item you're returning is repackaged and that the refund and exchange form are included when you send it back to us. The product can not have been in use.

Return shipping cost 99 -, NOK and will be deducted from the amount to be refunded.

 

WARRANTY

If you wish to return a faulty product, please email us at hello@treasurebox.no. 

Your right to return faulty products is valid for two years. The return of faulty goods does not apply to normal use or wear. If the product are covered by warranty we will refund your return shipping costs.

 

PRIVACY POLICY

This privacy policy sets out how www.treasurebox.no uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. www.treasurebox.no may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@treasurebox.no.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

www.treasurebox.no uses cookies to improve and simplify your visits to our website.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
- session_id, unique token, sessional, Allows Shopify to store information about your - session (referrer, landing page, etc).
- shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
- shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
- secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information contact us by email hello@treasurebox.no.